genii webkey usb faq

WHAT SERVICES DOES GENII OFFER?

Genii offers effective rich-print direct marketing tools that combine print and digital. Our marketing solutions (brochures, mailers, etc.) include a USB peripheral that recipients can detach and connect to their computer. Users are then instantly redirected to the online content of your choice with no need to download or enter information.

HOW DOES GENII COMPARE TO OTHER SOLUTIONS ON THE MARKET?

Thanks to its patented technology, Genii offers an exceptional level of security and compatibility with all operating systems. Unlike standard webkeys on the market, Genii technology includes 5 programming pins to guarantee the security of your data. Read more about Genii security.

HOW DO I TRACK MY GENII CAMPAIGN, AND WHAT KIND OF DATA IS COLLECTED?

You will be given a username and password to log in to the online tracking platform. Once you have logged in, you will see analytics for each Webkey or Webcard in real time thanks to unique URLs that provide the location of the login, username, and total number of plug-ins, including by geographic zone. Generate daily, weekly, and monthly reports and identify users thanks to our IDs option or optimize campaigns by instantly updating the contents of your online communications.

CAN I CUSTOMIZE MY GENII DEVICE?

Yes. In addition to the standard shapes, Genii offers devices with customized cutout shapes to fit the identity of your brand or product. Check out all of Genii’s work sur notre site.

WHAT IS GENII’S LEGAL FINE PRINT, AND WHY DOES IT HAVE TO APPEAR ON MY DEVICES?

Genii solutions are patented. By law, the patent number must appear on the device; it can appear anywhere you like as long as it is legible. If you receive a device without such a number, it means that it is not an authentic Genii™ product. Counterfeits may be seized by customs. If “Genii™” is printed on it, you can be sure that your Genii device was made by the original manufacturer.
For more information, contact one of our Genii experts.

DO GENII PERIPHERALS CONTAIN MEMORY?

Genii peripherals are not USB drives. They do not contain memory. However, Genii offers other solutions with storage space. If you are interested in such products, contact our Genii experts. They will be happy to assist you.

ARE GENII DEVICES PROTECTED AGAINST VIRUSES?

Thanks to its innovative technology, Genii is reliable, secure, and private. Genii Webcards and Webkeys are HID devices that operate on the same principle as a keyboard peripheral. They do not contain memory, which guarantees them against viruses and malware. Since the controllers feature only the function of a keyboard, they process the EEPROM memory only as a group of characters. Furthermore, the controllers are designed to work on microprograms intended only to command hardware and not to operate software. Therefore, when a Genii Webkey or Webcard is connected, an icon does not appear in the “My Computer” directory.

DOES GENII WORK ON ALL COMPUTERS?

Yes, all Genii devices are compatible with current Windows and Mac operating systems:
PC: Windows XP, Vista, 7, 8, and 10
Mac: 10.6.x to 10.12.x

CAN I CHANGE THE DESTINATION URL OF MY GENII DEVICE?

You can change the destination URL or website of your Genii device by informing our team. They will make the necessary adjustments, even at the last minute. There is no need to wait until your website is complete or for future updates to be added. Simply let us know before your Genii campaign goes out.

CAN I GET A SAMPLE OF GENII PRODUCTS?

Genii will be happy to send you samples of our solutions. Simply ask your Genii expert.

HOW LONG DOES IT TAKE TO PRODUCE GENII DEVICES?

Standard production takes about 20 business days, depending on the quantity ordered and once the proofs have been approved. Add about 2 business days for customized shapes.

DOES GENII COMPLY WITH THE PHRMA CODE OF ETHICS?

Yes, our devices are fully compliant with the PhRMA code of ethics and confidentiality of medical data. Genii works closely with the pharmaceutical industry in Europe, and the U.S., and our representatives communicate frequently with healthcare professionals.

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